FAQ

How Do I Place An Order?

To place a product in your shopping cart, select quantity and color (if appropriate), then click the "ADD TO CART" button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed to checkout.

Payment and Shipping

We at EZ 2000, Inc. want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy. If you have any questions about our policies and procedures, please contact us using email or call customer service at +1.800.273.5033.

Shipping charges are added automatically to your cart based on the weight of the items ordered. Sales tax will also be added to your order.

Please understand that you may rely on EZ 2000, Inc. to handle your order. The most stringent quality assurance measures are employed by EZ 2000 which translates into a 98% scheduled satisfaction rating from our clients. EZ 2000's online ordering system provides accessibility 24 hours a day, seven days a week, 365 days a year, by means of its informative and support oriented website at www.ez2000digital.com.

EZ 2000's attention to cutomer service is apparent in their live Client Support Service Center, available during normal business hours, where we utilize the most advanced technology available. EZ 2000 incorporates automatic call distribution with sophisticated technical support software to enable our highly trained sales, support and customer service representatives to accommodate all of our customers' needs.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available.

Secure Ordering & Payment Options

We accept Paypal, Visa, Mastercard, American Express and Discover. If you would like to pay by check you may contact us to fax you an invoice and then you may mail the invoice back to us with check payment.

Returns & Refunds

On software and digital system items, our policy is No Returns or Refunds once software or digital system products are shipped. Dental Supplies, however, follow different rules and guidelines.

See below - Dental Supplies.

Terms of Sale:
• Claims: All claims for merchandise received that are not in accordance with the original purchase order must be made within five (5) working days of the receipt of the merchandise. All merchandise is quality inspected and packaged in perfect condition. The common carrier assumes full responsibility for the safe delivery of all merchandise after it is removed from the F.O.B. shipping point. All claims for shortages, loss or damage must be documented and filed promptly with the freight carrier. Concealed damage must be reported to the freight carrier immediately upon discovery, with a request for inspection. If a request is made more than 15 days after the receipt of the merchandise, reasonable evidence must be submitted indicating that damage could not have occurred after delivery.
• All pricing online is subject to change. Verify all pricing prior to placing order.

About Us

In operation since 1985, EZ 2000 is in use by thousands of dentists nationwide for practice management and digital dentistry. The mission of EZ 2000 has been to create easy-to-use software integrated with quality yet affordable digital dental technology. This enables the dentist to gain an improved ability to diagnose as well as increase production and collections without having to pay a 'fortune' to accomplish these goals.

A Solid Digital Dental System together with Comprehensive Training and Support is the key in making

EZ 2000 the success it is today. EZ 2000, Inc. also sells many dental accessory items such as patient kiosks, computer hardware, digital x-ray sensors, digital x-ray x-ray machines (both hand held and wall mounted), intra-oral cameras, digital panoramic x-ray machines (basic model as well as option to add cephalometric and 3D cone-beam add-ons later), and a variety of dental supplies, accessories, and services.

You may contact us with any questions or concerns at 800-273-5033 or 310-204-6134. Our fax number is 310-204-1440. Email concerns or questons to: sales@ez2000dental.com.

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Dental Supplies

Special terms apply to dental supplies purchased through this site. Except for camera sheaths, sensor sheaths, and Rinn positioners, all remaining supplies are covered by the following terms via TPC Dental Supplies Company directly (the manufacturer) and EZ 2000 does not assume responsibility for warranties for these items as the sole reponsibility is through TPC directly. Customer agrees to this terms when purchasing these items.

TPC Terms & Conditions

Ordering Information:

When placing orders, please include the following information. All orders will be processed upon receipt of a faxed, mailed, or e-mailed hardcopy of the purchase order.

• Model and/or Part Number

• Requested Ship Date

• Description / Voltage

• Purchase Order Number

• Quantity

• Shipping Instructions

• Cancellations must be confirmed in writing

• All credit cards and paypal are accepted unless otherwise noted

Returned Goods:

All returns require prior authorization. Returns must be authorized by TPC within 7 days of date received by the customer.

• Contact Customer Service for Return Authorization Number
• Returned products are subject to a 25% restocking charge
• All returned goods must have Return Authorization Number
• All returned goods must be shipped prepaid
• All authorized returns must be received by TPC in original packaging, accessories, documentation and in original condition
for credit considerations
• All outbound repair / warranty freight charges are the responsibly of the customer.
• No returns accepted after 14 days.
Special Orders:
• Special order items and custom made products are not returnable for credit
Minimum Orders:
• Orders less than $50.00 will incur an additional $5.00 handling charge.
• All drop ship orders will incur an additional $5.00 fee.

Terms of Sale:

• Claims: All claims for merchandise received that are not in accordance with the original purchase order must be made within five (5) working days of the receipt of the merchandise. All merchandise is quality inspected and packaged in perfect condition. The common carrier assumes full responsibility for the safe delivery of all merchandise after it is removed from the F.O.B. shipping point. All claims for shortages, loss or damage must be documented and filed promptly with the freight carrier. Concealed damage must be reported to the freight carrier immediately upon discovery, with a request for inspection. If a request is made more than 15 days after the receipt of the merchandise, reasonable evidence must be submitted indicating that damage could not have occurred after delivery.
• All pricing online is subject to change. Verify all pricing prior to placing order.

Warranty Information:

All of TPC products (dental supplies) sold are guaranteed to be free from defects in workmanship and materials for one year from date of purchase, unless otherwise stated. EZ 2000, Inc. assumes no liability for warranty service for any TPC item. TPC will repair or replace any defective part at no charge. TPC will not be responsible for labor charges or shipping charges to / from the TPC facility. This guarantee does not cover normal wear or stains on surface finish. The guarantee does not cover damage resulting from improper installation, misuse or accidents incurred in shipping and handling. All claims against the freight carrier must be initiated at the time the damaged items are received. The claim is the responsibility of the customer. We are improving our products on a continuous basis. We reserve the right to make modifications without the need for prior notification and are not obliged to modify previously manufactured items. Bulbs and batteries are not covered under any type of warranty.

Products: Warranty Period:

Patient Chairs 5 year limited

Delivery Units 5 year limited
Operatory Lights 1 year

Seating 1 year
Curing & Bleaching Systems 1 year

Mobile Cabinets 1 year
Imaging Products 1 year

Air-Driven Handpieces 1 year
Scaling Products 1 year

Amalgamator 1 year

Extended Manufacturer Warranty (selective models):
H6000, H6005, H6025, H7005 Lubrication System 2 year
LED Curing Lights (All Models) 2 year
AdvanceCAM Intraoral Camera System(s) 2 year

Limited Manufacturer Warranty (selective models):
6 month Manufacturer Warranty (selective models) Fiber optic systems, S333, M333, QS222, QM222, ELCA760, ELS736.

Total Satisfaction Policy

If you cancel your purchase for any reason within 7 days from date of receipt, we'll refund your purchase price minus shipping costs and less a 15% re-stocking fee (excluding intraoral products). You are responsible for the cost of shipping the product back to us.